Hippo currently recalls patients in the order we receive them from EMIS, meaning there’s no prioritisation based on clinical need or urgency just yet. If you’ve launched a campaign that targets hundreds or thousands of eligible patients, they’ll be recalled in the order EMIS returns them, which may appear random but is consistent with how data is pulled from your clinical system.
👀 Will patient prioritisation be available?
We’re working on a feature that will allow practices to prioritise patients based on factors like:
How overdue they are for care
Clinical complexity or risk
Number of outstanding indicator
This will help teams focus their recall efforts on the patients who need care the most.
📣 We’ll update you in the Help Centre and via the platform once prioritisation is released.