To get Hippo set up for your practice, we’ll need you to create a dedicated Hippo user in EMIS.
This gives the Hippo team the access needed to complete the technical onboarding.
1️⃣ Open the “Add new user” screen
Click the EMIS ball (main menu)
Go to Configuration → Organisation Configuration
Click Add
Select Add new user
2️⃣ Add the Hippo user details
The details below are just a guide — they don’t need to match exactly.
User details
Title: Any
First name: Hippo
Last name: Labs
Gender: Unknown
Email: [email protected]
Username: Your choice (e.g.
HippoLabs)Password: Choose a secure password
👉 You can choose any username and password you like.
Many practices go with something like HippoLabs or Hippo User, but it’s completely up to you.
3️⃣ Assign the correct role
Click Role
Set the following:
Job category: Manager
User mnemonic: HL (or similar)
Authorise prescriptions: None
Relationship: Associated
Contract start date: Today’s date
Contract end date: Leave blank
4️⃣ Set RBAC permissions
Open User Role Profile from the left-hand menu
Set the RBAC role to:
👉 Practice Manager – SJR004 (required)
This level of access allows Hippo to complete setup successfully.
✅ What happens next?
Once the Hippo user is created:
We’ll finish setting everything up on our side
We’ll let you know when this is complete so a Set Up Session can be organised to help you set up your campaigns
Access can be downgraded later if you’d like
If anything isn’t clear, or you’d prefer to run through this together, just get in touch — we’re always happy to help 😊