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🎯 How Hippo Selects Which Patients to Recall

Hippo automatically identifies which patients need to be recalled, no manual searches needed. Here’s how it works...

1️⃣ Hippo reads the care targets

We take the latest care guidance, like QOF, IIF, and local priorities, and turn them into a simple set of rules.

You don’t need to interpret or apply these rules yourself. Hippo does it for you, consistently and correctly.

2️⃣ Hippo scans your patient list daily

Hippo runs a sync with your clinical system (EMIS or SystmOne) every 24 hours. During each sync it checks every relevant patient record and determines whether outstanding care has been delivered, based on the SNOMED codes present in the record.

We identify:

  • Who is due for care

  • What care is still outstanding (not already done)

  • Only the patients who truly need to be recalled

✅ Example: If a diabetic patient already had a foot check, we won’t recall them for that part again.

3️⃣ Hippo removes patients who don’t need to be recalled

We exclude patients who:

  • Have already completed the required care

  • Don’t meet the target criteria anymore

  • Have no valid contact info (they’ll be flagged for manual recall instead)

✅ The result?

You get a clean, accurate list of patients who genuinely need follow-up updated daily, no manual searches required.

🧠 Want to understand how Hippo plans care, messages patients, and tracks outcomes? See how the full workflow works →

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