When viewing the Recall List in Hippo Recaller, you’ll notice that some patient rows are colour-coded. This visual guide helps you quickly identify which patients have already been contacted and what the outcome of that contact was, so you can work more efficiently and avoid duplication.
Here’s what each colour means:
✅ Green – Patient has been recalled successfully
Outcomes that appear in green:
Booked appointment
Completed action already at GP Surgery
Completed action already elsewhere
Already booked in on EMIS – note added to appt
Not eligible
❌ Red – Patient declined or is no longer eligible
These patients have refused care or moved out of area, so no further recall is needed.
Outcomes that appear in red:
Patient declined recall
No longer in area – Declined recall
📘 Blue – Recall not successful (needs follow-up or attention)
These outcomes usually mean that the patient could not be reached or couldn’t book in.
Outcomes that appear in blue:
No availability for recall
Contact details missing or incorrect
Action completed by call handler
⚪ No fill – No response yet
These patients have been called but no outcome was recorded (e.g. missed call or no answer).
Outcome with no colour fill:
No response
🟡 Yellow – Other
Used for any miscellaneous or custom outcomes not covered above.
Outcome that appears in yellow:
Other
👀 Where to see the colour codes
You’ll see these colours on the rows in your Recall List. They make it easier to:
Track which patients still need action
Avoid calling someone who has already been contacted
Focus your time where it’s needed most
You can also view the colour guide within the Recaller list itself:
