Hippo is designed to support teamwork, but different users have different levels of access. This ensures your recall process runs smoothly, without accidental changes to critical settings.
🦸 Super Users
Who they are:
Usually practice managers, team leads, or whoever oversees your recall process.
What they can do:
Set up and manage Recall Campaigns (automated messages)
Choose how patients are contacted (text, email, WhatsApp, NHS App)
Decide how often messages go out and when to stop them
Adjust campaign settings (e.g. buffer times, message volumes)
View Practice Analytics to track recall performance
Support the team with setup, training, and troubleshooting
👩 Standard Users
Who they are:
The team members responsible for manual recalls — following up with patients who haven’t responded to automated invites.
What they can do:
Work through the Recall List
Call patients and log outcomes (e.g. “Booked”, “Declined”, “No response”)
Check what care a patient needs before booking them in
Flag issues like incorrect contact details or out-of-area patients
View their own daily recall stats at the top of the Recall List
💬 No settings access: Standard users can’t change campaign settings or configurations — that’s reserved for Super Users.
🛠 Adding New Users
Click on your initial at the top right of the screen
Click on User Management
🧠 Quick Summary
Role | What they do |
Super Users | Set up campaigns, manage recall settings, monitor analytics |
Standard Users | Call patients, log outcomes |
If you’re unsure who should have Super User access in your team, email [email protected] and we’ll help you decide.