Hippo is designed to support teamwork, but different users have different levels of access. This ensures your recall process runs smoothly, without accidental changes to critical settings.
🦸 Super Users
Who they are:
Usually practice managers, team leads, or whoever oversees your recall process.
What they can do:
Set up and manage Recall Campaigns (automated messages)
Choose how patients are contacted (text, email, WhatsApp, NHS App)
Decide how often messages go out and when to stop them
Adjust campaign settings (e.g. buffer times, message volumes)
View Practice Analytics to track recall performance
Support the team with setup, training, and troubleshooting
👩 Admin & Recall Staff
Who they are:
The team members responsible for manual recalls — following up with patients who haven’t responded to automated invites.
What they can do:
Work through the Recall List
Call patients and log outcomes (e.g. “Booked”, “Declined”, “No response”)
Check what care a patient needs before booking them in
Flag issues like incorrect contact details or out-of-area patients
View their own daily recall stats at the top of the Recall List
💬 No settings access: Admins can’t change campaign settings or configurations — that’s reserved for Super Users.
👩⚕️ Clinicians/Reception Staff (optional)
Some practices give clinicians manual recall access to see a patient’s recall status.
They don’t use Hippo to deliver care, but this view can help during consultations or for reception staff if patients come in querying recall messages.
🛠 Adding New Users
Currently, you can’t add new users yourself in Hippo Recaller.
If you need to add someone:
Send us their email address
Tell us which permissions they require (Super User or Recall List only)
Our team will set them up for you.
🧠 Quick Summary
Role | What they do |
Super Users | Set up campaigns, manage recall settings, monitor analytics |
Recaller/ Admin Staff | Call patients, log outcomes, update patient status |
Clinicians/Reception Staff | View recall status only (optional) |
If you’re unsure who should have Super User access in your team, email [email protected] and we’ll help you decide.