Once you're logged in, you'll land on the Recall List page- the main hub where most day-to-day work happens. This guide walks you through what each tab does and how to get around the platform.
🔁 Recall List (Main tab)
This is where you’ll see all patients who still need to be recalled manually, usually because:
They didn’t respond to automated messages
They don’t have valid contact info
They’ve been flagged for a follow-up call
Here you can:
Use filters to narrow down the list (e.g. by morbidity, housebound status, age, or care home)
Track your own and your team's progress via Personal Recalls Today and Team Recalls Today stats at the top of the page
Click "See Patient" to view care needs, contact details, and log outcomes
📈 Practice Analytics
Use this tab to monitor how your recall campaigns are going. You'll see:
How many patients have booked after receiving invites (Achievement column)
Progress towards QOF thresholds (Completion Column)
Success rates for different message types, e.g. SMS vs email (Advanced Analytics)
Trends over time and progress toward targets (Advanced Analytics)
🦸 Mostly used by Super Users and practice leads.
📤 Recall Campaigns
This is where Super Users can:
Create new recall campaigns
Choose how patients are contacted (email, SMS, WhatsApp, NHS App)
Set how many messages to send and how often
💡 If you don’t see this tab, it just means you’re not a Super User - no action needed!
📋 Worklists
The Worklists tab is visible to all your Hippo users and acts like a smart to-do list for your practice.
Hippo automatically surfaces patients who need attention based on data you've entered or actions you've recorded. It's designed to make it easier for your team to follow up on common admin and operational tasks without needing to search or filter manually.
You might see patients listed here for things like:
📵 Incorrect contact details
If you recorded the outcome "Contact details missing or incorrect" during a manual recall, the patient will appear here so your team can follow up and update their records.
📍 Out-of-area patients
Patients marked as no longer in your catchment area will appear here for review or deregistration.
📝 Unapproved basic health data
If a patient has submitted updated personal or health details via a Typeform (e.g. height, smoking status), this list shows any pending approvals.
💡 Use Worklists regularly to help keep your patient records clean, your recalls efficient, and your admin backlog under control.
🔎 Search Bar (top right)
Quickly find a patient by NHS number or name to:
Check their recall status
See what care is outstanding
Log a manual outcome if needed
❓ Help & Support
Click the question mark icon (?) at the top to:
Access the Help Centre
Click the speech bubble in the bottom right hand corner of the screen to:
Report a bug
Request a feature
Get in touch with our support team
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