Hippo uses coded care events, not appointment bookings, to decide whether a patient still needs to be recalled.
This means if a patient books an appointment but doesn’t attend, or the care is delivered but not correctly coded in EMIS, Hippo will assume the care hasn’t been completed.
🧠 How Hippo checks for care completion:
Hippo runs daily checks against the patient’s record in EMIS
If the required SNOMED code hasn’t been entered, the system will keep the patient marked as needing care
The patient may be recalled again in the next campaign cycle
Attending the appointment isn’t enough. Care needs to be correctly coded to register as complete.
📌 What can practices do?
Make sure care delivered is accurately recorded using the correct SNOMED codes
Use the Patient Summary in Hippo to check what care is still showing as outstanding
If you're unsure why someone is still being recalled, contact the Hippo team and include the NHS number