Hippo Labs

📵 What Happens If a Patient Doesn’t Respond After Automated Recalls?

❌ Can I Mark a Patient As Uncontactable After Several Manual Calls?

⛔️ What Happens If a Patient Books an Appointment but Doesn’t Attend?

🤔 A Patient Was Recalled by Mistake. Why Did That Happen?

🧒 Can Hippo Be Used for Patients Under 18?

🔢 How Many Recalls Should I Be Doing?

👎 What If I Disagree With the Suggested Appointment or Think the Patient Doesn’t Need It?

How to see if a patient has booked an appointment in Hippo, step by step.

🔍 How Can I Check If a Patient Has Booked An Appointment in Hippo?

Preview the online booking journey patients go through when they receive a Hippo message with a booking link.

🧾 What Does the Booking Page Look Like For Patients?

See the questions patients may get in the Hippo questionnaire. Only missing or relevant ones will be shown.

📋 What Questions Are Included in the Basic Health Data (Typeform) Questionnaire?

SNOMED codes used when patient questionnaire responses (e.g. BP, weight, smoking) are approved and written back into EMIS.

🌐 What SNOMED Codes Are Used for the Basic Health Questionnaire?

Check which recall campaign triggered a message to a patient by viewing their Automated Recall Attempts in the Patient details page.

🎯 How to Check Which Campaign a Patient Was Recalled For

This article explains why Hippo Labs builds its own clinical searches for campaigns rather than using providers like Ardens or Primary Care IT (PCIT).

🔍 Why Hippo Builds Its Own Searches Instead of Using Ardens or PCIT?

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