If a patient contacts the practice asking why they received a recall message, or what it relates to, you can easily check the campaign that triggered it by following these steps:
1ļøā£ Go to the Recall List
Use the search bar to find the patient, or scroll through the list.
2ļøā£ Click on See Patient
This opens the patientās detailed record in Hippo.
3ļøā£ Scroll to the Automated Recall Attempts section
Here youāll see a list of automated messages that have been sent to the patient.
Each one includes:
The date the message was sent
The method used (e.g. SMS, email)
The outcome (e.g. link clicked, message read)
A āView Messageā button
4ļøā£ Click See Message
This will show you:
The exact message the patient received
The care actions they were recalled for (e.g. asthma review, blood pressure check)
Any booking link or questionnaire link that was included
Whether the message was translated (if applicable)
š” Tip: If thereās more than one recall attempt, check the most recent one ā this is likely the message theyāre asking about.
Still unsure what action the patient was recalled for?
Look under Suggested appointments in the patient record ā this shows the type of care theyāre due for based on current indicator calculations.
Got questions? Drop us a line at [email protected]. We're happy to help.