When a patient clicks on the appointment booking link in a Hippo message, they’re taken to a secure NHS-branded booking system powered by our integration partner, Hero Health.
Here’s what they can expect to see:
🔐 Quick verification
Before anything else, the patient is asked to confirm their date of birth.
This is a simple one-step verification to make sure the booking link is being used by the right person.
⏰ Step 1: Select a time
The patient will then see a list of available appointment times for their recall. They can choose the time that suits them best.
✅ Step 2: Review appointment
Once a time is selected, the patient is shown a summary screen displaying:
Date and time
Appointment type (e.g. telephone or face-to-face)
Location
Clinician name (if applicable)
They confirm the booking by clicking the green “Confirm and book appointment” button.
At the top of the screen, there’s a 15-minute countdown letting them know how long the slot will be held for before it’s released again.
📩 Step 3: Confirmation
After the appointment is booked, they’ll see a confirmation screen and receive a message to the contact details held in EMIS.
🏥 What if we have multiple sites?
If your practice has more than one site, patients will first be asked to select their preferred location before choosing a time.
This screen will show all the available sites included in your campaign setup. Patients simply tap on the location they want to attend.
🔐 Security & Privacy
Appointments are booked securely in line with NHS digital standards. No login or sign-up is required. Patients simply click the link and choose a time.
Need to check if a patient has booked?
Head to their record in the Recall List and view their upcoming appointments.
Still have questions? Email us at [email protected].