🧾 What Does the Booking Page Look Like For Patients?

When a patient clicks on the appointment booking link in a Hippo message, they’re taken to a secure NHS-branded booking system.

Here’s what they can expect to see:

Before anything else, the patient is asked to confirm their date of birth.
This is a simple one-step verification to make sure the booking link is being used by the right person.

The patient will then see a list of available appointment dates and times for their appointment. They can choose the time that suits them best.

Once a time is selected, the patient is shown a summary screen displaying:

They confirm the booking by clicking the green “Confirm and book appointment” button.

After the appointment is booked, they’ll see a confirmation screen and receive a message to the contact details held in EMIS.

If your practice has more than one site, patients will first be asked to select their preferred location before choosing a time.

This screen will show all the available sites included in your campaign setup. Patients simply tap on the location they want to attend.

If no appointment slots are currently available, the patient will see a message letting them know. They’ll also have the option to contact the practice directly via the phone number provided.

Appointments are booked securely in line with NHS digital standards. No login or sign-up is required. Patients simply click the link and choose a time.

Head to their record in the Recall List and view their upcoming appointments.

Still have questions? Email us at [email protected].