If you want to see whether a patient has booked an appointment following a recall campaign, follow these steps:
1ļøā£ Go to the Recall List page
This is where youāll find all patients needing care, including those with booked appointments.
2ļøā£ Filter by the targets you want to check
Use the filters to narrow down to specific care targets or groups of patients.
3ļøā£ Change the patient filter
In the top right, set the filter to āAll patients with outstanding actionsā to see everyone relevant.
4ļøā£ Sort by booked appointments
Click on āNext appointment dateā to bring patients with a booked appointment to the top of the list.
5ļøā£ Click on āSee patientā
This opens up the patientās detailed view.
6ļøā£ Check āUpcoming appointmentsā
Here youāll see if a future appointment has been booked.
ā How do I check what campaign this patient was recalled for?
If you want to confirm which recall campaign invited the patient, scroll down to āAutomated recall attemptsā and click āView messageā.
ā What if there are no automated recall attempts?
If you donāt see any automated recall attempts listed, it means the patient booked directly with the practice (outside of a Hippo campaign).