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👎 What If I Disagree With the Suggested Appointment or Think the Patient Doesn’t Need It?

That’s completely okay! The appointment suggestions in Hippo are just that: suggestions.

We base them on:

  • The care a patient is due (e.g. QOF indicators, local priorities)

  • What your team members are set up to do (based on your practice's competency setup)

But at the end of the day, you know your practice and your patients better than we do. If something doesn’t feel right, you’re encouraged to use your professional judgment.

💡 If you notice the same issue coming up repeatedly, like incorrect slot suggestions or unnecessary recalls, let us know. We’ll investigate and improve the logic.

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✅ What Counts as “Care Completed” in Hippo?
🏁 Where Should We Start With the Hippo Recaller?
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