Hippo Labs

When a campaign recalls patients across multiple conditions, Hippo can now write back a different SNOMED code per condition.

🔬New Feature: Condition-Specific SNOMED Writebacks

🧬 New Feature: Customising SNOMED Codes for Manual Recall Outcomes

Supports identification and recall of patients eligible for the NHS Shingrix vaccination programme across immunocompetent and immunocompromised cohorts.

💉 New Shingles Vaccination Indicators (Shingrix Programme)

We've introduced indicator exclusions: a new way to fine-tune which patients are pulled into a campaign. Indicator exclusions give you more control over your campaign targeting, so you can be…

❎ New Feature: Indicator Exclusions

We’ve introduced Smart Send — a new way for Hippo to select the most appropriate communication channel for each patient. This article explains how it works and how it differs…

🚀 New Feature: Smart Send

Learn how to use the new vulnerable group and age filters when creating recall campaigns

🔎 Expanded Vulnerable Group & New Age Filtering in Automated Campaigns

Send more recall invites when response rates are lower without changing your daily limits.

📤 Fill Clinics Faster with Flexible Recall Invites

Identifies patients eligible for the NHS RSV vaccination programme, including both routine and catch-up cohorts.

🫁 New RSV Vaccination Indicators (Adults Aged 75+)

New childhood vaccination indicators are now live in Hippo, supporting MMRV and the new routine 18-month MMR schedule from January 2026.

💉 Childhood vaccination updates now live (from 1 Jan 2026)

Identifies patients on higher-risk medicines who may need safety advice, monitoring, or a medication review to prevent potential harm.

🚨 New CQC Safety Alert Indicators

Identifies patients whose blood test results suggest diabetes or chronic kidney disease but who may be missing a formal diagnosis code.

🩺 New CQC Potential Missed Diagnosis Indicators

🧪New CQC DOAC Monitoring Indicators

Avoid duplicate recalls with two new skip modes: Safe Skip for any upcoming appointment, and Smart Skip for patients already booked for that specific recall.

⏭️ Smart Skip: A New Way to Skip Recalls for Patients with Upcoming Appointments

Stay up to date with the latest features, improvements, and changes in Hippo Recaller.

What's New

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