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Hippo Help

👋 Introduction

Hello! Welcome to the Hippo Recaller!

This guide will take you through everything you need to know to get started with Hippo Labs’ new tool designed to help practices with proactive care for patients!

🤔 What is the Hippo Recaller?

The Hippo Recaller is a tool built by the team at Hippo Labs to help practices with proactive care for patients.

Most practices already proactively care for their patients under target schemes such as QOF or through their own internal public health procedures, but this can often be time-consuming and inefficient.

The Hippo Recaller is designed to help make proactive care processes more efficient and effective through automation, thoughtful analytics and some help from you!

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Proactive care is the process of reaching out to patients to improve their health before they become unwell. This could be through screenings, improved long-term condition management and advice, or public health campaigns (e.g. vaccinations, cervical smears).

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🤖 What does it do?

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😍 How does this help us?

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If you think there are ways we can improve the Recaller to help you even more then we’d love to hear them! Check out the feedback section below for more details

➡️ Next pages

Now that you know all about the Hippo Recaller, you’ll probably want to work your way through the below tutorial pages to get stuck in!

🔐1️⃣ Creating your Hippo Recaller Account 🏁2️⃣ How to use the Hippo Recaller 🦸3️⃣ Hippo Recaller for Super Users

Other useful resources

🔒Information Governance, Clinical Safety and Data Security at Hippo Labs ✏️Changelog

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If you think you’re ready to get started, just go to app.hippolabs.co.uk, login and you’ll be good to go! See you there 👋

🗣️ Feedback and issues

We want your feedback on the platform - whether these are problems you’re currently having or things you’d like to see or even just things you love about our tools, we’d love to hear it!

We’re aiming to develop the platform quickly and your feedback is key to making that possible.

To give us that feedback or report any issues, you’re welcome to find us in person or on MS Teams/Email or you can use our short forms below:

🦛 Hippo Recaller Data Issues Form ← for anything wrong in the platform like wrong appointment suggestion or patient action already completed

🦛 Hippo Recaller General Feedback Form ← for anything you think we should change or add to make your experience better

N.B. The same links can be found in the Hippo Recaller by clicking on the ❔ icon in the top right corner of any page

🔎 Ways to Use

To ensure you get the most out of our platform, we’ve compiled a list of best practices designed to optimise your experience and help you achieve your goals more effectively.

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1️⃣ How to Check Patient Appointments & Invites

🚨 New features

We're always improving our platform to help you work more efficiently. This section highlights the latest features designed to enhance your experience and streamline workflows. Check back regularly for new updates.

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Note: Any user, regardless of access rights, can view, access, and edit tasks in the Worklists section.

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1️⃣ Worklists

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2️⃣ Opting Out of Automated Recalls

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3️⃣ NHS App

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4️⃣ Advanced Analytics

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5️⃣ Unapproved Basic Health Data

🙋‍♂️ Any questions?

If you have any questions, please feel free to email us at support@hippolabs.co.uk.