Hippo gives you a few different ways to track how your recalls are going, from checking the progress of one campaign to seeing your overall indicator performance.

The best place to look depends on what you're trying to find.

If you want to know how one particular Recall Campaign is doing, open Recall Campaigns and select the campaign.

This gives you a snapshot of its progress, including:

👥 Patients in the campaign – how many patients have been invited and how many are still to be invited

✅ Patients completed – patients who have booked or completed their automated Recall Flow

📅 Bookings – bookings associated with the campaign, including direct bookings and Booked (approx) outcomes

📊 Success rate – the proportion of recalled patients who have gone on to book

📨 Recall messages – how many first, second and subsequent messages have been sent, including the communication methods used

⏳ Patients remaining – how many patients are still expected to move through the campaign

Not every patient books directly through the link in their recall.

If a patient calls the practice or arranges their appointment another way, Hippo may identify that booking from your clinical system later. This means your campaign's booking figures can continue to change after the initial recalls have been sent.

For a wider view, head to Practice Analytics.

This is where you can look beyond an individual campaign and understand how recalls and clinical indicators are progressing across your practice.

Indicator Performance shows how you're progressing against individual clinical indicators.

You can use it to see:

This is particularly useful when you want to answer:

“How are we doing against this indicator?”

rather than:

“How is this particular recall campaign performing?”

Practice Analytics also includes your team's manual recall activity, helping you see calls logged by individual members of staff.

Advanced Analytics gives you a broader view of how your automated recalls are performing across the practice.

You can use it to explore:

📊 Recalls sent over time – see how recall activity changes across the year

📬 Recall methods – understand which channels your recalls are being sent through

📅 Bookings and campaign performance – see how recalls are translating into bookings across campaigns

📱 NHS App uptake – understand how the NHS App is being used as part of your recall activity

🏆 QOF progress – track progress over the year

This is the best place to go when you want to understand overall recall trends and performance, rather than investigate one individual campaign or patient.

If you're investigating one particular patient, you don't need to dig through the reporting dashboards.

Go to:

Recall List → See Patient → Automated Recall Attempts

Here you'll be able to see the patient's individual recall history, including messages sent and their outcomes.

This is useful for questions like:

“Was this patient actually recalled?”

“How many messages have they received?”

“What happened after their recall?”

The Recall List is useful when you want to narrow outstanding patients down to a particular group.

For example, if you want to review patients with a particular birth month, you can:

This lets you investigate a particular cohort without changing the setup of your Recall Campaigns.

Some reporting can be downloaded directly from Hippo, while patient-level lists may need to be requested from us.

If you need an export from us, let us know:

We'll then help you get the right data.

It's completely normal to see slightly different figures in different areas of Hippo.

That's usually because the screens are measuring different things.

One patient can receive several recall messages.

So:

100 recalls sent ≠ 100 different patients

Always check whether the figure you're looking at represents patients or messages.

Bookings made directly through a Hippo booking link can be identified straight away.

Bookings arranged another way may only be reflected later once Hippo identifies the relevant appointment from your clinical system.

Campaign reporting focuses on automated recall activity.

Practice Analytics can also include manual calls recorded by your team.

A patient booking an appointment doesn't automatically complete their clinical indicator.

Hippo will continue to consider the care outstanding until the relevant activity or result is completed, coded and synced.

Yes.

Practice Analytics can be exported as a CSV, while Advanced Analytics can be exported as a PDF.

Patient-level Recall List exports aren't currently available as a self-service download.

Get in touch with us and we can help with the data you need.

The campaign page gives you the overall numbers.

If you need a patient-level list, get in touch with us and tell us which campaign and date range you're interested in.

The campaign page shows the number of first, second and subsequent recalls sent.

If you need the individual patients behind those numbers, contact us for an export.

You can see staff recall activity in Practice Analytics.

Only calls where an Action Patient outcome has been recorded are included in these figures.

First, check whether the campaign has sent any recalls during the current QOF year and whether it's currently Active.

If recalls have been sent but you're still not seeing the figures you'd expect, get in touch and we can take a look.

Think of Hippo's reporting in three levels:

📤 Campaign page → How is this campaign doing?

📈 Practice Analytics → How is our practice progressing?

🧑 See Patient → What happened with this patient?

And when you want to dig deeper into trends and performance, head to Advanced Analytics.